We offer returns & exchanges within 30 days of your order being fulfilled. You can do any of the following:

• Return your product for store credit.
• Exchange it for another product.
• Request a Refund to the original payment method.

For more information on exchanges, open the How Do Exchanges Work section below.

In your cart, you will see the option to opt in for free returns & exchanges for $1.98. If you choose this option, you will be able to submit returns and exchanges for FREE on your order. However, if you do NOT choose to opt in, returns and exchanges will no longer be free, and you will be responsible for the return label fee for exchanges and returns.

Should you choose to return for store credit, the full amount will be refunded in the form of store credit. International returns (refund or store credit) will require the customer to purchase and print their own shipping label. Outbound shipping fees are non-refundable.

Please note the requirements & exceptions for our return/exchange policy:

• Discounted items are final sale and cannot be returned or exchanged. For more information on what items can/can not be returned, open the What Items Can Be Returned/Exchanged section below.
• Returned/Exchanged items must have all tags still on and be returned in its original product packaging.
• Returned/Exchanged items must have no visible signs of wear or use. Please make sure to be careful of deodorant and makeup stains. This can cause your return to be rejected.
• For Bodysuits, please make sure to wear undergarments when trying on. Furthermore, the plastic hygiene sticker must not be removed. Returns of any kind will be rejected when there is evidence of these rules not being followed.
• If an item has been received through an exchange, it will no longer be available for refund, but it can be exchanged.
• For Bundle Returns / Exchanges, open the Bundles section below.

The return window closes at 5PM EST on the 20th day after taking delivery.

Furthermore, refunds / exchanges are considered on a case by case basis. You will be provided updates on your return request automatically, but feel free to inquire at support@shoprayn.co or using our contact page.

Click here to initiate a return.

Thank you so much for shopping with us. We hope we’ve made this as seamless as possible :)

It’s easy! If you don’t love the piece you’ve purchased, you can simply change it for another one.

If you opt in to have free returns at checkout, exchanges will be free! In that case, there would be no fees associated with exchanges. In the case where you did NOT opt in to have free returns, there will be a $10 fee for your exchange. With that said, please note the following:

• We currently only offer exchanges for customers in the US and Canada. We apologize for the inconvenience.
• If you want to exchange your item for a different item that is priced lower, you’ll receive the difference in store credit.
• If you want to exchange your item for a different item that is priced higher, you’ll be required to pay the difference.
• Please make sure to submit all exchanges / refunds in the first return order. The first exchange on an order will be free but any subsequent exchange will have a $10 shipping and handling fee.

Furthermore, please read the additional exceptions & rules for exchanges:

• Discounted items are final and cannot be returned or exchanged. For more information on what items can/can not be returned, open the What Items Can Be Returned/Exchanged section below.
• Returned/Exchanged items must have all tags still on and be returned in its original product packaging.
• Returned/Exchanged items must have no visible signs of wear or use. Please make sure to be careful of deodorant and makeup stains. This can cause your return to be rejected.
• For Bodysuits, please make sure to wear undergarments when trying on. Furthermore, the plastic hygiene sticker must not be removed. Returns of any kind will be rejected when there is evidence of these rules not being followed.
• If an item has been received through an exchange, it will no longer be available for return.
• For Bundle Returns / Exchanges, open the Bundles section below.

Once you’ve initiated an exchange, we will send you a (prepaid - if you opted in for free returns) shipping label (for domestic customers only) to send your items back to us.

If you've opted to do an even variant exchange, and you've selected "Instant Exchange", your order will be on it's way before we receive your original items. Otherwise, we will send out your new items once your old items have been received! In the future, we hope to be able to send out all orders immediately. Thank you for your patience.

Click here to initiate an exchange.

Thank you so much for shopping with us. We hope we’ve made this as seamless as possible :)

There are 2 reasons why an item can not be returned or exchanged.

1. Any item that has been marked as FINAL SALE can NOT be returned.

2. Any item that has already been received through an exchange is no longer eligible for a refund (but can still be exchanged).

Thank you so much for shopping with us. We hope we’ve made this as seamless as possible :)

Bundles are NOT considered "final sale" items! They are returnable/exchangeable as normal pieces!

If you've purchased a Bundle and would like to return / exchange items from it, please read the following.

Each item in a bundle is considered the same as any other item. Each can be individually returned or exchanged.

Please note the same requirements and exclusions apply for items purchased as part of a bundle.

Review the How Do Returns Work or How Do Exchanges Work sections above to learn more about how returns and exchanges.

Unique To Bundles: Since each bundle item is technically purchased at a discount, that is the amount that will be used when you submit a return or exchange.

Click here to initiate a return.

Thank you so much for shopping with us. We hope we’ve made this as seamless as possible :)